Blue Screen

Frequently Asked Questions

Blue Screen (BSOD)

What should you do if your PC is stuck on a Blue Screen when you shutdown your PC?

Power down the computer by hitting the button on the computer itself. You may have to hold the button in for several seconds. Once it's shutdown give it at least 30 seconds before hitting the on button again.

A blue screen at shutdown may occur occasionally but is usually not a critical issue. It would be advisable to check your local C: drive for any important work files, such as Word or Excel files, and be sure you have them backed up to your Y: drive.

Note: Important work files should not be stored on your local C: drive because they are not backed up. Your Y: drive is backed up on a nightly basis by Lan Services.

What should you do if your PC is stuck on a Blue Screen when you start your PC?

Power down the computer by hitting the button on the computer itself. You may have to hold the button in for several seconds. Once it's shutdown give it at least 30 seconds before hitting the on button again. Don't hold the button in at this time.

If the PC still stops at the blue screen, power cycle the PC again. If it does not clear the blue screen after the third power cycle, unplug the power cable from the wall for at least 30 seconds. Reconnect the power cable and start the PC again.

If the PC boots properly check your local C: drive for any important work files, such as Word or Excel files, and be sure you have them backed up to your Y: drive.

If the PC continues to stop at the blue screen please contact the Helpdesk. User Services will retrieve the hard drive for attempted repair.

Note: Important work files should not be stored on your local C: drive because they are not backed up. Your Y: drive is backed up on a nightly basis by Lan Services.

User Services