User Services

System Administration User Services

User Services provides support for SUNY System Administration's desktop computing environment. Currently User Services offers a variety of consulting services including, but not limited to:

  • Needs Assessment.
  • LAN Implementation.
  • Hardware Configuration, including specific ordering information.
  • Setup, testing, installation, and upgrades of:
    • Personal Computers (PC)
    • Printers
    • Software
  • Software Support
  • Providing and/or coordinating hardware and software problem determination and resolution.

The User Services Helpdesk provides an initial point of contact for any computer related issue including those listed above. The Helpdesk fields a variety of questions relating to desktop computing ranging from "How To's" and "Why isn't my PC working" to LAN and TCP/IP related issues.

Please Submit a Helpdesk Ticket or call User Services at (518) 320-1208 for assistance.