User Services

System Administration User Services

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Frequently Asked Questions
Purchasing Information
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Helpdesk Request Form
User Credential Request Form

User Services provides support for SUNY System Administration's desktop computing environment. Currently User Services offers a variety of consulting services including, but not limited to:

  • Needs Assessment.
  • LAN Implementation.
  • Hardware Configuration, including specific ordering information.
  • Setup, testing, installation, and upgrades of:
    • Personal Computers (PC)
    • Printers
    • Software
  • Software Support
  • Providing and/or coordinating hardware and software problem determination and resolution.

The User Services Helpdesk provides an initial point of contact for any computer related issue including those listed above. The Helpdesk fields a variety of questions relating to desktop computing ranging from "How To's" and "Why isn't my PC working" to LAN and TCP/IP related issues.

Please use the Helpdesk Request Form for reporting any problems or questions concerning desktop computing. Please use this form for submitting help requests since it includes information that will help us serve you better.