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SUNYNet Managed Firewall Services
SUNYNet's Managed Firewall Service provides customers with access to resources that deliver specialized remote consultation and configuration assistance for firewall and edge networking devices. Customers may also utilize SUNYNet personnel to assist in needs analysis, change review and implementation.
Service Overview
The service is comprised of two components. Customers may utilize one or both of these options:
- Firewall Consultation
- Change Management and impact analysis consultation for customer firewall devices; SUNYNet shall review intended changes for a service-facing campus security gateway and advise on best practices and considerations.
- Firewall and edge security architecture consultation; SUNYNet will perform a formal needs analysis with campus personnel to help meet project milestones and operational expectations.
- Monthly Firewall Health Check for Fortinet Fortigate, Cisco ASA, Cisco Firepower, Palo Alto Networks platforms, and Fortinet.
- Unbiased annual Firewall Health Report, including health grades throughout the entire year.
- Managed Firewall
- Supported Platforms: Fortinet Fortigate, Cisco ASA, Palo Alto NGFW, Cisco Firepower
- Change Request Fulfillment on supported platforms; SUNYNet personnel shall commit customer-authorized and approved changes to customer network device configurations.
- Remote Software Patching and Upgrades; SUNYNet shall coordinate with the customer to apply software and code upgrades within designated maintenance windows.
- Device Monitoring and Alerting; SUNYNet will monitor device availability and utilization and alert the customer based on preferred thresholds and urgency.
- Incident Response Assistance; SUNYNet shall provide the customer with troubleshooting and remediation of service-affecting symptoms within the context of the security gateway and neighboring devices.
The service is backed by a supporting Service Level Agreement (SLA) and Participating Institution Agreement (PIA). Both documents are available for consideration below.
Benefits:
- SUNYNet NOC personnel will act as an extension to your network administration group with the goal of offloading operational tasks.
- SUNY SOC members can leverage SUNYNet personnel as part of their remediation plans following perimeter engagements and other SOC activities.
- Firewall change request fulfillment including impact analysis. Remote device monitoring including availability metrics and outage reports.
- Consultation without consulting fees. On-demand and scheduled reporting U-wide perspective.
Requesting the Service:
All SUNYNet service offerings can be requested by contacting SUNYNet Technology Services at 518-320-1202, or via the Service Request form.
Documents:
