Network Performance Monitoring

SUNYNet is in the planning stages of developing and providing perimeter network performance monitoring for SUNY Campuses and offices. While we have always offered remote monitoring of VPN peer devices, our goal is to offer a more holistic view of the health and performance metrics of network equipment throughout the SUNYNet wide area infrastructure.

Service Overview

24/7 monitoring and compilation of system performance data of up to five (5) supported nodes.
Customized, on-demand or scheduled reporting of historical customer asset performance data.
SUNYNet NOC monitoring of device and system availability.
Basic view of U-Wide availability status of all SUNYNet-managed devices.
Additional Options:
- Automated e-mail or SMS alerting with customizable thresholds and frequency
- Dashboard view of customer assets and their real-time performance.

Benefits

SUNYNet NOC personnel will actively monitor critical network nodes to provide an extra set of eyes in support of your service level agreements.
With optional alerting, you can receive e-mail or SMS-based alerts the moment your network device(s) becomes unreachable. Even without this feature, SUNYNet staff will always be alerted if a campus node's status changes.

Requesting the Service

All SUNYNet service offerings can be requested by contacting SUNYNet Technology Services at 518-320-1202, or via the Service Request form.

Service Level Agreement

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