Student Concerns

The SUNY Office of University Life reviews concerns from students and other individuals regarding student life matters (i.e., non-curricular issues). The Office of University Life staff will work to help connect you with the appropriate parties on your campus to attain a resolution.

Kindly understand that most resolutions must be determined at the individual campus. Campuses have autonomy and authority in decisions involving academic, judicial, and other student life concerns.

Before raising any concern to SUNY Administration, please read the following information and guidelines.

Prospective Students

For admissions-related questions, including application log-in information, contact the Recruitment Response Center at asksuny@suny.edu.

Current Students

Refer to your campus Student Handbook and follow specific campus complaint or grievance procedures.

For anyone looking to clarify a situation or voice a concern, first contact the campus directly. The response required is most often determined at the campus level.

The SUNY Office of University Life

• Does not accept or resolve academic-related concerns
• Does not overturn campus disciplinary decisions
• Does not address matters older than five years
• Does not conduct judicial investigations and has no legal authority or ability to require a campus to reverse a judicial decision

SUNY System Administration cannot address any issue related to

• Resolutions regarding grades or examination results.
• Matters that are or have been in litigation.
• Outstanding tuition bills that have been forwarded to the Attorney General’s (AG) office for collection. These need to be addressed by the AG office.

If you have already been through your campus process as outlined in your student handbook and still have an unresolved issue, please fill out the following form:

Student Life Concern Submission Form

Please allow up to two weeks for a response from the Office of University Life.